The International Catch’n Serve Ball Federation (“ICSBF”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how personal information is collected, used, stored and protected when you visit or use catchandserveball.com (the “Website” or “Platform”), including when you create an account, access educational programs, participate in courses or other activities, contact us, or use services made available through the Platform.

By using the Platform, you acknowledge the practices described in this Privacy Policy.

For the purposes of applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the International Catch’n Serve Ball Federation (ICSBF) acts as the Data Controller for personal information processed through the Platform where it determines the purposes and means of that processing.

Data Controller:

International Catch’n Serve Ball Federation (ICSBF)
c/o AICS, Via Barberini 68, in Rome, Italy
office@catchandserve-ball.com

The Platform has been developed and is technically managed by:

Max Solution Ltd, trading as VSP – Virtual Sport Projects (“VSP”)

VSP provides platform development, administration, maintenance and technical services to ICSBF and may process personal information on behalf of ICSBF as a Data Processor, in accordance with ICSBF's instructions and the applicable contractual and data-protection requirements.

VSP may have administrative access to information stored within the Platform when necessary to provide these services.

The fact that the Platform's domain and/or technical infrastructure may be registered, purchased or managed by VSP does not change ICSBF's role as Data Controller for personal information processed on behalf of the federation through the Platform.

You may visit certain publicly available parts of the Website without providing personal information.

Other features of the Platform may require us to collect information from you.

Depending on how you use the Platform, we may collect the following categories of information.

Information You Provide

When you create an account, register for a program, communicate with us, participate in educational activities or otherwise use the Platform, you may provide information such as:

Name
Email address
Telephone number
Country or location
Organisation, club, school or federation affiliation
Role or position within an organisation
Account and login information
Course or program registration information
Information submitted through forms
Communications with ICSBF or platform support
Other information you voluntarily provide

We only request information that is reasonably necessary for the relevant service or activity.

When you participate in courses, educational programs, certifications or other learning activities through the Platform, we may process information relating to your participation.

This may include:

Courses or programs in which you are enrolled
Lessons or modules accessed
Course progress
Completion status
Assessments or activities completed
Certificates or qualifications issued through the Platform, where applicable
Other records necessary to administer ICSBF educational programs

This information may be used to provide the educational service, maintain appropriate federation records and, where applicable, confirm participation, completion or certification.

If paid products, courses, memberships, certifications or other services are introduced through the Platform, additional information may be required to process your transaction.

Payments may be processed through a third-party payment provider such as Stripe.

Payment information such as full credit or debit card numbers, card security codes and similar sensitive payment credentials is processed by the relevant payment provider and is not intended to be directly stored by ICSBF or VSP.

ICSBF may receive transaction-related information necessary to administer the purchase, such as:

Customer name
Email address
Billing information
Product or service purchased
Amount paid
Transaction status
Payment or transaction reference

Where Stripe or another payment provider is used, its processing of payment information is also governed by its own privacy policy and terms.

When you access or use the Platform, certain technical information may be collected automatically.

This may include:

Internet Protocol (IP) address
Browser type
Operating system
Device type
Pages visited
Date and time of access
Referring website or source
Technical identifiers
Login and account activity
Information about how the Platform is used

This information may be used for security, technical administration, troubleshooting, analytics and improvement of the Platform.

The Platform may use cookies and similar technologies to operate correctly and provide a better user experience.

Cookies may be used to:

Keep users logged in
Remember preferences
Maintain account sessions
Provide essential Platform functionality
Understand how visitors use the Platform
Improve performance and usability
Support security and fraud prevention

Where required by applicable law, non-essential cookies will be used subject to the appropriate consent mechanisms.

You may also be able to control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform.

ICSBF may use personal information collected through the Platform to:

Create and manage user accounts
Provide access to courses, programs and educational materials
Administer educational and federation activities
Record course participation and progress
Issue or manage certificates where applicable
Respond to questions and support requests
Communicate important information about programs or services
Process purchases and transactions where applicable
Maintain and improve the Platform
Monitor Platform performance and usage
Protect the security and integrity of the Platform
Prevent misuse, fraud or unauthorised access
Comply with legal and regulatory obligations
Maintain appropriate administrative and federation records
Send marketing or informational communications where permitted by law

We will not use personal information for purposes incompatible with those for which it was collected unless permitted or required by applicable law.

Where the GDPR applies, ICSBF processes personal information only where there is an appropriate legal basis.

Depending on the circumstances, processing may be based on:

Performance of a contract – where processing is necessary to provide a course, program, account, service, membership or other service requested by you.

Legitimate interests – where processing is necessary for the legitimate operation, administration, security and improvement of ICSBF's activities and Platform, provided those interests do not override your fundamental rights and freedoms.

Consent – where you have provided consent for a specific purpose, such as certain marketing communications or non-essential cookies where required.

Legal obligation – where processing is necessary for ICSBF to comply with applicable legal or regulatory requirements.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

ICSBF does not sell personal information.

Personal information may be shared only where reasonably necessary to operate the Platform, provide ICSBF services, comply with legal obligations or protect legitimate interests.

This may include sharing information with:

VSP – Virtual Sport Projects / Max Solution Ltd, as the technical platform provider and processor
Website hosting and infrastructure providers
Email and communication service providers
Analytics providers
Payment processors such as Stripe, where payments are enabled
Technical support and security providers
Other service providers necessary for Platform operation
Professional advisers where reasonably necessary
Public authorities where disclosure is required by law

Service providers are expected to process personal information only for appropriate purposes and in accordance with applicable data protection requirements.

The Platform may use third-party technologies and services necessary for its operation.

Depending on the features enabled at a particular time, these may include services for:

Website hosting
Video hosting or streaming
Email communications
Analytics
Platform and learning-management functionality
Payment processing
Security
Technical infrastructure

Third-party providers process information according to their respective roles, contractual obligations and privacy policies.

Where appropriate, ICSBF and/or its technical provider will take reasonable steps to use providers offering appropriate safeguards for personal information.

Some technology or service providers used by the Platform may process or store information outside the country in which you live or outside the European Economic Area (“EEA”).

Where personal information subject to the GDPR is transferred outside the EEA to a country that has not been recognised as providing an adequate level of data protection, appropriate safeguards will be used where required by law.

These safeguards may include European Commission Standard Contractual Clauses or another legally recognised transfer mechanism.

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, including providing Platform services, administering educational or federation activities, maintaining appropriate records and satisfying legal, accounting or reporting obligations.

Different categories of information may therefore be retained for different periods.

Where information is no longer reasonably required and there is no legal basis requiring its continued retention, it will be deleted, anonymised or otherwise handled in accordance with applicable data-protection requirements.

ICSBF and its technical service providers take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

These measures may include appropriate access controls, secure infrastructure, password protection, encryption where appropriate, backups and security practices used by relevant service providers.

However, no method of transmission over the Internet or electronic storage system can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and should notify the Platform support team if they believe their account has been accessed without authorisation.

Catch’n Serve Ball activities may involve children and young people.

Where personal information relating to minors is processed through the Platform, ICSBF will seek to handle such information in accordance with applicable data-protection requirements and any additional protections applicable to children.

Where parental or legal guardian consent is required by applicable law for a particular service or processing activity, such consent should be obtained before the relevant personal information is submitted or processed.

Parents, guardians, clubs, schools and organisations registering or providing information concerning minors are responsible for ensuring that they have the appropriate authority to provide such information where required.

The Platform should not be used to submit unnecessary sensitive personal information about children.

Where the GDPR or similar applicable data-protection legislation applies, you may have rights concerning your personal information.

Subject to applicable legal requirements and exceptions, these may include the right to:

Request access to personal information held about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of processing
Object to certain processing
Receive certain personal information in a portable format
Withdraw consent where processing is based on consent
Object to direct marketing
Lodge a complaint with an appropriate data protection supervisory authority

These rights are not absolute and may depend on the circumstances and legal basis for processing.

To exercise a data-protection right, please contact ICSBF using the contact details provided below.

We may need to verify your identity before fulfilling certain requests.

Where permitted by applicable law, ICSBF may send information about its programs, educational opportunities, events or related activities.

Where consent is required, marketing communications will be sent only where the appropriate consent has been obtained.

You may unsubscribe from marketing emails at any time by using the unsubscribe option contained in the relevant communication or by contacting ICSBF (message unsubscribe).

Administrative communications relating to your account, purchases, courses or services are not considered marketing communications and may continue where necessary to provide the relevant service.

The Platform may contain links to third-party websites or services.

ICSBF and VSP are not responsible for the privacy practices or content of independent third-party websites.

When visiting another website, you should review that website's privacy policy and terms.

The Platform has been developed and is technically managed by Max Solution Ltd, trading as VSP – Virtual Sport Projects.

VSP may provide services including:

Platform development and configuration
Website and Platform administration
Technical maintenance
Content implementation
Account and system administration
Technical support
Integration and management of third-party technologies
Platform security and troubleshooting

In providing these services, VSP may have access to personal information stored through the Platform.

Where VSP processes personal information on behalf of ICSBF, it does so in its capacity as a service provider/data processor and according to the applicable instructions and contractual arrangements with ICSBF.

VSP does not acquire ownership of personal information simply because it develops, hosts, administers or technically manages the Platform or its domain.

This Privacy Policy may be updated periodically to reflect changes to the Platform, ICSBF services, technology, legal requirements or data-processing practices.

When material changes are made, the updated Privacy Policy will be published on the Platform with a revised effective date.

We encourage users to review this Privacy Policy periodically.

Continued use of the Platform after an updated Privacy Policy becomes effective will be subject to the updated policy, to the extent permitted by applicable law.

If you have questions about this Privacy Policy, the use of your personal information or your data-protection rights, please contact:

International Catch’n Serve Ball Federation (ICSBF)

International Catch’n Serve Ball Federation (ICSBF)
c/o AICS, Via Barberini 68, in Rome, Italy
office@catchandserve-ball.com

For technical questions concerning access to or operation of the Platform, users may also contact the Platform support team at:

Platform support email: info@catchandserveball.com

Where Catch'n Serve Ball goes next will be shaped by the people who play it, teach it, share it and bring it into new communities.

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